Contact Us At: 210-690-6276

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FAQ

Teen FAQ

Q: Do you accept credit cards?

A: No, sorry but at this time we are unable to accept credit cards. We do however accept payment in the form of checks, cash, or money orders.

 

Q: How long is your course?

A: About 4 weeks during the school semester and about 3 weeks during the summer time for classroom and the driving can run about a week or two over that depending.

 

Q: How old do you have to be to start this course?

A: 15 years old at least (or 14 if near their 15th birthday)

 

Q: We taught our child with a parent-taught course for the written, will you teach them the driving part?

A: No. We can not take over teaching your course. If you want us to teach your child they will have to start over and their permit will have to be cancelled in order to take our course.

 

Q: I have two students that I wish to enroll at the same time, can I get a discount?

A: If they are siblings and/or living in the same household we can give a discount depending on the current enrollment fees. Call for more information.

 

Q: Do we have to pay in full up front?

A: No, we have a payment plan. All we need up front is $145 and the balance of $225 needs to be paid off by the last day of the classroom (about four weeks from the start date). How you pay off the balance is up to you. You can make payments throughout the course or wait until the end to pay it all off.

 

Q: When does the actual driving (in the car) take place?

A: After the student gets their permit they can begin to schedule driving appointments before class, after class, Fridays and weekends (this includes Sundays in most cases).

 

Q: How do we sign up for the driving appointments?

A: After we see the permit and stamp it in the office the student can begin to sign up for driving hours in person or over the phone with parental consent.

 

Q: Do you provide one-on-one lessons?

A: Generally no since we send our cars out for two hours with two students paired up so they can get both their observation and driving in the same lesson.

 

Q: How long is each driving lesson?

A: Each lesson is two hours in length generally, one hour of driving and one hour of observation.

 

Q: How long does my student have to complete the driving portion of the course?

A: Six months from the start date of the classroom course.

 

Q: My child missed a day of the classroom, how do they make it up?

A: Please call the office for dates and times for the class day the student missed, i.e. Day 5 or so forth.

 

Q: How long does my child have to make up a missed day of the classroom?

A: Any days missed will have to be made up within the next two sessions of classes. (approx. 2 months)

 

Q: What happens if my child doesn't make up their missed classroom days?

A: We will try to make it possible for your student to make up the class but if it can not be made up their permit will be cancelled as TEA requires.

 

Q: What is your cancellation policy for driving hours?

A: Driving hours must be cancelled 4 hours before the driving lesson Monday through Friday and before 5pm on Friday for any weekend driving (both Saturday and Sunday). If the appointment is not cancelled in time or you do not cancel your appointment a $25 no show fee will be charged for each lesson missed.

 

Q: I didn't cancel/cancelled my appointment too late, will I be charged?

A: Yes.

 

Q: I need a duplicate of my certificate, how do I get one?

A: In the event a duplicate is needed you will need to inform the office of the student's name and when they took the classroom portion of the course. A duplicate fee of $10 does apply.

 

Adult FAQ

Q: Do you accept credit cards?

A: No, sorry but at this time we are unable to accept credit cards. We do however accept payment in the form of checks, cash, or money orders.

 

Q: What is the amount of hours I have to purchase?

A: There is no maximum or minimum to the hours that have to be purchased. Each person is an individual that will learn in their own unique way. The amount of lessons needed typically with depend on how much practice the student gets in between lessons.

 

Q: Can I wait to pay for my lesson until I come on the day of my appointment?

A: No, all lessons must be paid for in advance. If you want you are more than welcome to pay for one lesson, come to that scheduled lesson and then pay for and schedule one more lesson for a later date.

 

Q: What is your cancellation policy?

A: For behind the wheel lessons (in the car) you must give us at least 4 hours notice prior to cancelling a lesson Monday thru Friday and before 5pm for any weekend appointments (Saturday and Sunday). If you cancel late or do not cancel there will be a $25 no show fee applied.

 

Q: Do you give private one-on-one lessons?

A: Typically no, because we send our cars out for two hours at one time so our teenage students can get their required observation. When you go out on a lesson the instructor will let the adult student go first, since they do not need observation hours, and the second student will just be observing in the back seat.

 

Q: How do I make driving appointments?

A: Driving appointments can be made after the student comes into the office, shows us their valid permit and fills out paper work. If the student pays for more than one appointment we can sign them up for as many as our schedule will allow and then go from there. After lessons are paid for we can sign up the student over the phone or in person.

 

Q: Will you pick me up at my house?

A: We're sorry, but at this time we do not pick up nor drop off any of our students.

 

Q: Do I take my test with your school?

A: No, all licensing examines must be given by DPS as of September 1st, 2009.

 

Q: Will you take me to DPS to take my test?

A: No, typically our office hours are not during the time which DPS is open for business and during the summer we are using our vehicles and the instructors are working all day.

 

Q: Can I use your car for my test at DPS?

A: We're sorry but we can not loan our cars out for the test at DPS.

 

Defensive Driving FAQ

Q: Do you accept credit cards?

A: No, sorry but at this time we are unable to accept credit cards. We do however accept payment in the form of checks, cash, or money orders.

 

Q: I have a ticket but haven't been to my court date yet, can I take the course?

A: First you need to gain permission from the court session and pay a fee to the court system in order to take defensive driving. For any questions about fees please refer to your ticket or contact the court.

 

Q: What do I need to bring when I come to take the course?

A: Your court papers, driver's license, $30 (or $25 if for insurance only) check or cash and a black pen.

 

Q: I need my certificate by Wednesday (the Wednesday after the course on Saturday), can you over night it?

A: No, sorry but at this time we do not overnight certificates at this location.

 

Q: Do you give the certificates out right after the course?

A: No, at this location we send the information out on the classroom and the certificates will be mailed to our students. This can take up to a week and a half.

 

Q: My court order says I have to have proof by the Friday after the course, will there be enough time?

A: Probably not since it can take up to a week and a half depending on the mail system.

 

Q: Do I need to make an appointment?

A: No need to make an appointment, just make sure that it is at least a week and a half from your due date when you take the course.

 

Q: I need a duplicate of my certificate, how do I get one?

A: For any duplicates you will need to contact our office and let us know your name and the date you took the course. A fee for a duplicate will apply.

 

Q: I never got my certificate in the mail, what do I do?

A: Contact our office and let us know your name and the date you took the course.

 

Q: The information on my certificate it wrong, what do I do to fix it?

A: Contact our office and give us the information. A fee may apply for reissuing a certificate.

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